Privacy Policy

Your privacy is crucial to us. This Privacy Policy outlines how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of the Stratilligence website and services.

1. Acceptance of the Policy:

By accessing our website and utilizing our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of our services represents your ongoing agreement to this policy, including any updates that may be made from time to time. It is important to review this policy periodically to stay informed about how we are protecting the personal information we collect.

2. Information We Collect:

We collect various types of information to provide and improve our services. The categories of information we collect include:

• Personal and Business Information: This includes names, email addresses, contact details, and business contact information. This information is collected directly from you when you register for our services, participate in surveys, or interact with us via email or other communication channels.
• Usage and Cookies Data: We gather data related to your interaction with our website and services, such as IP addresses, browser types, pages visited, and usage patterns. This information is collected automatically through your use of our services and through technologies like cookies.
• Market Research Data: Information obtained from surveys, interviews, and other market research activities. This data is collected both directly from participants and, at times, from publicly available sources.
• Financial Information: For processing transactions and providing services, we collect financial data such as bank account or credit card details. This information is collected directly from you when you engage in a financial transaction with us.

We also use cookies and similar tracking technologies to monitor and analyze the use of our service. You have control over the use of cookies and can configure your browser settings accordingly.

3. Use of Your Information:

We use the information we collect for various purposes to deliver and improve our services. Here are some specific examples of how your information is utilized:

• Providing and Improving Our Services: We use your personal and business information to respond to your requests, manage your account, and deliver the services you have requested. For example, we use contact details to communicate with you about your inquiries and our services. Usage data helps us understand how our services are being used, allowing us to make necessary improvements and adjustments.
• Marketing Communications and Promotions: We may use your information to inform you about new services, market research opportunities, or promotional events that may interest you. For instance, your email address might be used to send newsletters or updates about our latest offerings.
• Conducting Market Research and Analysis: The market research data collected through surveys and interviews is analyzed to identify market trends, customer needs, and potential areas of growth. This helps us in developing new services and enhancing existing ones.
• Compliance with Legal Obligations: We may use your information to comply with legal and regulatory requirements. For instance, financial information may be used for auditing purposes or to fulfil tax-related obligations.

Your Choice and Control: We understand that your information is personal, and we respect your choices regarding its use. Particularly:

• Opting Out of Marketing Communications: If at any time you would like to unsubscribe from receiving future marketing emails. You can contact us directly at [email protected]. Upon receiving your request, we will promptly remove you from all corresponding marketing communications.
• Control Over Other Uses of Your Information: For other uses of your information, such as product updates or customer feedback surveys, you will also have the opportunity to opt out. We provide clear and simple mechanisms to decline these communications, ensuring that you have control over how your information is used.

Your choice to opt out will not affect the provision of our services to you, and we remain committed to keeping your data safe and secure as outlined in our Data Security and Privacy policy.

4. Data Sharing and Disclosure:

We value your privacy and are committed to protecting your personal information. Here is how we handle data sharing and disclosure:

• Service Providers and Business Partners: We may share your information with trusted third-party service providers and business partners who assist us in operating our website, conducting our business, or serving our users. These parties include but are not limited to IT service providers, marketing agencies, payment processors, and customer service organizations. These partners are contractually bound to maintain confidentiality and are prohibited from using your information for any other purpose.
• Compliance with Legal and Regulatory Requirements: We may disclose your personal information when required by law or in response to valid requests by public authorities, such as courts or government agencies. For example, we may be required to share information to comply with legal processes or to protect the rights, property, or safety of our business, our clients, or others.
• Corporate Transactions: In the event of a merger, acquisition, consolidation, restructuring, sale of assets, or other corporate change, your personal information may be transferred as part of the transaction. We will take steps to ensure that your privacy rights continue to be protected if such a transfer occurs.

We ensure that all our third-party service providers and business partners adhere to similar standards of data protection as we do. We undertake due diligence to ensure that these parties are compliant with data protection laws and our own privacy standards.

5. Data Security and Privacy:

Our commitment to data security involves implementing a variety of security measures. These include:

• Technical Safeguards: Use of encryption, firewalls, and secure server facilities. Regular security assessments and updates to prevent unauthorized access.
• Organizational Measures: Employee training on data protection and confidentiality. Access to personal data is limited to authorized personnel only.
• Compliance with Data Protection Regulations: We regularly review our security policies and practices to ensure compliance with the latest data protection regulations, including those applicable in India and other regions where we process or store data.

At Stratilligence, we prioritize the security of your personal information and are committed to protecting it from unauthorized access, alteration, disclosure, or destruction. We have implemented a range of security measures, including secure server hosting, encryption, and access controls, to safeguard the integrity and availability of your data.

Data Storage and Transfer:

• Location of Data Storage: All user/client data collected through our services is stored on secure servers located in India. By using our services, you consent to the storage of your data in India.
• Global Data Transfer: We operate globally, and your data may be transferred to and accessed from locations outside of your country of residence. Regardless of where you access our website or use our services, any data you provide will be transferred to and processed in India. We take all necessary measures to ensure that such data transfers comply with applicable data protection laws and ensure that your data is treated securely and in accordance with this Privacy Policy.

By using Stratilligence's services, you acknowledge and agree to the transfer, storage, and processing of your information in India. We continuously evaluate and update our security practices to protect your data against unauthorized access or data breaches.

Data Protection Limitations:

• While we strive to protect the data we acquire from our users, we must acknowledge that no internet-based platform can offer a complete guarantee against all potential data breaches, including unauthorized access or data loss, particularly with regard to third-party websites. Therefore, we cannot assure absolute protection against such incidents.
• In the event of a reported data leak, Stratilligence is committed to conducting a thorough investigation into the matter. However, it's important to note that Stratilligence shall not be held liable for data leaks attributed to external parties, individuals, organizations, or any other entities. We are not legally obligated to take responsibility for such breaches.
• Users and clients should be aware that they bear the responsibility for any loss incurred, whether personal or professional, as a result of a data breach. Stratilligence, along with its associates, disclaims all responsibility for any such losses and will not be subject to legal liabilities in these events. Additionally, by using our services, customers agree not to hold Stratilligence accountable for any losses incurred on their personal or professional fronts due to such incidents.

Our continuous efforts to enhance data security include regular reviews of our practices and the adoption of new, more effective security measures when necessary. However, users are also encouraged to take proactive steps to protect their own data, especially when interacting with third-party websites or platforms.

6. Data Retention

At Stratilligence, we are committed to only retaining your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Retention Periods:

• For Service Provision: Personal information needed to provide our services will be retained for the duration of the user's relationship with us, plus a period of up to 2 years after the end of this relationship to allow for any follow-up or queries.
• For Marketing Purposes: For users who have consented to marketing communications, their information will be retained until the user opts out or withdraws consent. Upon opting out, their data will be removed from marketing lists but may be retained for record-keeping and compliance purposes.
• For Legal and Compliance Reasons: Certain types of information may be retained for longer periods if required by applicable law or for audit and compliance purposes. For example, financial transaction data may be held for up to 7 years in accordance with tax law requirements.
• Criteria for Retention: The criteria used to determine our retention periods include (1) the length of time we have an ongoing relationship with you and provide the services; (2) whether there is a legal obligation to which we are subject; and (3) whether retention is advisable in light of our legal position (such as regarding applicable statutes of limitations, litigation, or regulatory investigations).

Upon the expiration of the retention period, your personal information will be securely deleted or anonymized so that it can no longer be associated with you.

7. Client Acknowledgements and Permissions

Use of Client Organization Names:

• By engaging in a business relationship with Stratilligence, you acknowledge and consent that we may display the name of your organization in our list of clients. This display serves as a part of our marketing and promotional efforts and is intended to showcase our business relationships.
• We respect your privacy and the confidentiality of our business dealings. As such, no specific details about the engagement, including but not limited to the nature of services provided, any data shared, or any insights from the engagement, will be disclosed without explicit consent from your organization.
• If you prefer that your organization's name not be used in our promotional materials, please inform us in writing. We will honour such requests promptly and ensure that your organization's name is excluded from our publicly displayed client list.

8. Your Rights

• At Stratilligence, we are committed to ensuring that you have full control over your personal information. As part of our commitment to your privacy, you have the following rights:
• Access and Update: You have the right to access the personal information that we hold and to request updates or corrections to this information.
• Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw this consent at any time.
• Erase or Restrict Data: You have the right to request that we erase or restrict the processing of your personal information under certain circumstances.
• Object to Processing: You have the right to object to the processing of your personal information in certain circumstances.

Responding to Your Requests: We are dedicated to addressing your requests promptly. Our typical response time for handling your queries or requests is within 30 days of receiving them. In cases where a request is particularly complex or if you make multiple requests, it may take us longer to respond. We will notify you in such cases and keep you updated on the progress.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

9. Changes to This Policy

• Notification of Changes: We will notify users of significant changes to this policy through our website or via email.
• Timeframe for Notification: Users will be informed at least 30 days before major changes take effect.

10. Contact Us

For any questions or concerns regarding our Privacy Policy, please ensure to contact us at [email protected].

11. Additional Information

• Automated Decision-Making: We do not use automated decision-making processes that have legal or similar significant effects on users.
• Children's Privacy: Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we take steps to remove the information promptly.
• Third-Party Links: Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites.